In these terms and conditions the following meanings will apply: The Company means ThunderGraph, whose registered office is at 6 Collingwood Way, Thetford, Norfolk, IP24 2TE.
Customer means the person or company whose details are entered on any order or enquiry form on this website.
The Website means the website at www.thundergraph.co.uk
The Website is owned and operated by The Company and all contents and designs are copyright of The Company and its suppliers or agents. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.
3. Products and Services.
Products offered The Company undertakes that all products are of suitable quality for purpose, however Customers are asked to ensure that size, product and details are carefully checked before ordering as mistakes will not be rectifiable at a later stage, and are not returnable when made to The Customers’ requirements. Precise colour or specification requests should be clearly entered when submitting your order if applicable. Please note images on The Website are for Illustration purposes only.
4. Conditions of Contract.
No contract will subsist between you The Customer and The Company for the sale of product(s) or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in England and will be interpreted, construed and enforced in all respects in accordance with the laws of England, and will be subject to the jurisdiction of the English Courts.
In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.
Product and material specifications from the manufacturer can be subject to change, we will always do our best to offer an alternative of the same or better quality at the same price. All sizes and measurements are approximate but we try to ensure their accuracy in manufacture.
When placing an order you are confirming that you own the copyright of the artwork and design files you are submitting, uploading or sending for your order and are authorising us to print these files. We reserve the right to refuse any order placed which is seen by The Company to be material of an illegal, indecent, offensive, obscene, pornographic or of a general objectionable nature. We take these matters very seriously and will inform the respective authorities if necessary.
Delivery of products ordered will normally be made within 3 to 10 working days within our mainland UK delivery area and are covered within our standard delivery charges. Any additional charges will be notified to The Customer prior to manufacturing your order for areas out of our mainland UK delivery area. Specific arrangements for non-stock or custom manufactured items will be notified also at the time of ordering. Carriage costs will be charged at cost as indicated on the order and confirmed to The Customer with the order acknowledgement.
The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to The Customer will be by independent carrier and outside the direct control of The Company.
Delivery shall be made to The Customer's address unless stated otherwise during the ordering process. You shall make all necessary arrangements to ensure that the delivery of your order can take place and that there will be a recipient at the delivery address to receive your order when delivery is attempted. We accept no responsibility should no recipient be available to take delivery. It is The Customer's responsibility to check the condition of goods delivered by the courier company. If ANY DAMAGE is found with the packaging in any way you MUST sign the couriers proof of delivery note RECEIVED DAMAGED and The Company must be made aware immediately. If the delivery note has not been signed DAMAGED you waive all right to claim for any repair or replacement.
6. Price and Payment.
Prices shown on The Website are inclusive VAT, which is applicable on all consumer sales throughout the UK. The Company reserves the right to vary prices to reflect changes in price from its suppliers without notice and the contract price will be the price quoted in the contract confirmation.
While we try to ensure that all prices on The Website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you option of reconfirming the order at the correct price or cancelling it. If you cancel your order and have already paid, you will receive a full refund.
The price of the contract will require to be paid in full prior to dispatch of the products or fulfilment of the services unless otherwise agreed. Payment is of the essence of the contract and The Company will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms.
The Company owns the products and title to the goods ordered until payment has been received in full.
7. Payment and Personal Data Security.
To facilitate effective and safe processing of orders The Company offers payment by bank transfer only. Alternatively payment may be made in person at the Company's premises by appointment by arrangement at time of contract / order being placed.
Personal details are safe and stored and used strictly only for the purpose. The Customer consents to by asking us to fulfil your order and will not be passed to any third party without your explicit permission, except for delivery information which is passed to our courier service companies.
The Company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose free from defects.
This warranty does not apply to defects from fair wear and tear, wilful damage, accident, negligence by you or any third party, use other than as recommended by The Company, or any alteration or repair carried out without The Company's approval. No guarantee is offered where products are used for purposes other than that for which they were designed. This warranty is in addition to, and does not affect, your statutory rights.
9.1 Business to Business Transactions.
The Company reserves the right at it is sole discretion whether to accept returned goods, rectify the goods or issue a credit note or refund in respect of the said goods. All items returned to The Company by arrangement and found to be non-faulty will be subject to a 20% restocking charge, this is providing the goods are in original, as sold condition. Any additional charge should the goods not be returned in 'as sold condition' will be at the discretion of The Company. The Customer will be responsible for the return carriage and insurance costs ensuring the safe return to The Company. Risk in respect of carriage of goods remains with The Customer until goods are received by The Company. Credit will not be given if items are returned later than 14 days from the date of supply, credit is at the discretion of The Company Director. Carriage costs will not be refunded or credited. The contract will be non-cancellable and goods cannot be returned when ordered and made to the customers specification for example from the customers supplied artwork, i.e. with regard to size, colour and general specification.
9.2 Right to cancel as a 'Consumer' under the Distance Selling Regulations 2000.
'Consumer' is defined as an individual who is acting outside of his or her business. The Distance Selling Regulations 2000 does not apply to Business to Business Transactions. Under the regulations as an individual you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods.
To exercise your right of cancellation you must give written notice to The Company by letter, fax or email giving the details of the goods ordered, the order number and delivery details. You cannot use the telephone for this procedure. If you exercise your rights as above you are responsible for the safe return of the goods to The Company at your expense. The goods must be returned to The Company's registered office address above. We reserve the right to not refund goods if they are not returned in perfect condition. Once you have notified The Company that you are cancelling the contract, The Company will refund or credit you within 30 days for any sum that has been paid by you or debited from your payment card for the goods.
If the goods are not returned in perfect saleable condition The Company may charge you a sum not exceeding the direct costs of recovering the goods. The contract will be non-cancellable and goods cannot be returned when ordered and made to the customers specification for example from the customers supplied artwork, i.e. with regard to size, colour and general specification.
In the unlikely event of products being faulty, please report such problem immediately to The Company by email to or using the contact details on The Website. Arrangements for the return of such product(s) will be made on your behalf and the cost of return and replacement will be met fully by The Company, once your returned order has been received by The Company and checked against your comments. Goods should be returned together with all original packaging. Section 8, covering Warranty applies above.
In the event of cancellation of the contract, The Customer will be responsible for the safe return, and all costs of return, of the products in an undamaged, unworn not used state, together with all original packaging. Goods cannot be returned when ordered and made to the customers specification for example from the customers supplied artwork, i.e. with regard to size, colour and general specification.
To the maximum extent permissible in law, The Company excludes all liability for any loss or consequential loss however incurred by The Customer, arising from any action or omission or failure by The Company in connection with the contract or the Website. The Company will use all reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind regarding the contents or availability of The Website or that it will be error free, that defects will be corrected, or that the site or server that makes it available is free of viruses or bugs. The Company will not be responsible or liable to you for any loss of content or material and data uploaded or transmitted to The Website from action taken in reliance on material or information contained on The Website.
In any event the maximum liability of The Company will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.
12. Title and Risk.
Title in the goods will pass to The Customer on payment of the full purchase price. Risk however, will be carried by The Company until such time as the products are delivered to The Customer.
13. Force Majeure.
In the event of circumstances outside The Company's control affecting the performance of the contract, The Company will be entitled to notify The Customer and revise or cancel the contract to reflect the changed circumstances and The Customer will accept such changes.
All communications in connection with the contract will be deemed to have been served if sent by ordinary mail to The Customers postal address or by email to The Customers email address, as notified to The Company by The Customer.
Communications to The Company should be addressed to the registered office address at 6 Collingwood Way, Thetford, Norfolk, IP24 2TE or by email to email@example.com. Alternatively contact us by telephone on 07871416404 or 01842751497.
We may provide The Customer links to other websites or resources for your access and to ease data transmission. The Customer acknowledges and agrees as you have chosen to enter the linked websites The Company is not responsible for the availability of the linked sites and you are governed by their respective terms and conditions of use.
The Company reserves the right to change these terms and conditions at any time. Any changes will be in effect when posted on The Website. It is The Customers duty to read the terms and conditions on each use of The Website. You agree to be bound be these terms and conditions whilst using The Website.